The Wise Enterprise

Offering expert help for productive employees and smarter operations.

Chime in, Get Help - Contact Center using XMPP

"Our first-call resolution rate increased by 85%, and our issue resolution time dropped significantly, where issues that had been taking 24 hours to resolve are now being closed in under 5 minutes."
Global Pharmaceutical, Director of IT Support Services.
Connect
your employees where and how they want to communicate with single-click chat access to contact center support. Eliminate staff frustration due to long wait times, multiple escalations, and language barriers.
Strengthen
your contact center and support operations. Transform agents into heroes with expert answers. Higher first call resolution rate and easy issue escalation result in faster case resolution, making employees more efficient and productive.
Boost
your agent productivity and knowledge base with multiple concurrent chat sessions. Manage more cases with fewer resources and lower average speed-to-answer times.
Install
and bring Chime to life in around 30 minutes leveraging your existing XMPP environment. Minimize impact on your resource-constrained professional contact center staff.