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Featured Video

Click-to-Chat Customer Demo (1:41)
November 13, 2015

Get to know the power of Chime for XMPP. Learn how to leverage your XMPP platform so that your customers or employees can get help through the click-to-chat capabilities of Chime for XMPP.

All Videos

Devember 11, 2015 (1:27)

Agent Experience

Learn about the agent side of things
November 13, 2015 (1:41)

Click to Chat Demo

Learn how customers or employees can get help through Chime's click-to-chat application for XMPP
September 23, 2015 (1:25)

Email Chat Transcript

See how customers can request email transcripts right from the web client
August 6, 2015 (1:04)

Queue Scheduling

Learn how to set a schedule for a queue to automatically turn on/off at a desired time
August 6, 2015 (0:53)

Critical Condition Emails

Learn how email alerts can be set to send out when something critical happens
February 20, 2015 (0:38)

Viewing Chat History

Learn how an agent can view their chat history for that day's conversations
Feb 11, 2015 (0:30)

Agent Accepting Chat

Short video showing how an agent accepts a chat request. Simply press 'y' to accept an inbound request
December 5, 2014 (1:32)

Click-to-Chat Customer Demo

See how the click-to-chat capability of Chime works from different perspectives
December 2, 2014 (1:46)

Charts and Reports Overview

See how Chime enables managers to view charts and reports on information captured from chats
October 31, 2014 (1:06)

Chime Text Resources

Learn how to edit text resources, customize agent text, and include system variables
October 29, 2014 (1:57)

Create a Queue

Learn how to create a queue from start to finish