The Wise Enterprise

Help Desk Software for the Enterprise using XMPP.

Chime in, Get Help - Help Desk Software using XMPP

"Our first-call resolution rate increased by 85%, and our issue resolution time dropped significantly, where issues that had been taking 24 hours to resolve are now being closed in under 5 minutes."
Global Pharmaceutical, Director of IT Support Services.
Leverage
XMPP to help your employees connect with increased speed and efficiency. Single click-to-chat access to IT and help desk support gets frustrated staff back to work faster while alleviating long wait times and language barriers.
Empower
your help desk and support operations. Transform agents into heroes with expert answers. Higher first call resolution rate and easy issue escalation result in faster case resolution, making employees more efficient and productive.
Save
time and money with more productive employees by giving them the answers they need more quickly. Chime for XMPP enables multiple concurrent chat sessions, allowing agents to handle more cases with fewer resources.
Install
and bring Chime click-to-chat support to life in approximately 30 minutes leveraging your IBM XMPP environment. Minimize impact on your IT help desk staff while extending the value of your IBM XMPP investment.