The Wise Enterprise

Increase employee productivity with helpdesk chat support using XMPP.

Chime in, Get Help - Helpdesk using XMPP

"Our first-call resolution rate increased by 85%, and our issue resolution time dropped significantly, where issues that had been taking 24 hours to resolve are now being closed in under 5 minutes."
Global Pharmaceutical, Director of IT Support Services.
Connect
your employees where and how they want to communicate with single-click chat access to IT and helpdesk upport. Eliminate staff frustration due to long wait times, multiple escalations, and language barriers.
Empower
your company's service desk and support operations. Transform agents into heroes with expert answers. Higher first call resolution rate and easy issue escalation result in faster case resolution putting employees back to work.
Save
your company time and money with more productive employees by giving them the answers and help they need more quickly. Chime for XMPP enables multiple concurrent chat sessions, allowing agents to handle more cases with fewer resources.
Install
and bring Chime to life in around 30 minutes leveraging your existing XMPP environment. A Chime for XMPP installation will allow you to maximize your company's return on investment of its XMPP platform.