The Wise Enterprise

Leverage XMPP to give your company employees click-to-chat support improving productivity and efficiency.

Chime in, Get Help - Service Desk using XMPP

"Our first-call resolution rate increased by 85%, and our issue resolution time dropped significantly, where issues that had been taking 24 hours to resolve are now being closed in under 5 minutes."
Global Pharmaceutical, Director of IT Support Services.
Leverage
XMPPto help your company employees connect with increased speed and efficiency. Single click-to-chat access to IT and help desk support gets frustrated staff back to work faster while alleviating long wait times and language barriers.
Empower
your company's service desk and support operations. Transform agents into heroes with expert answers. Higher first call resolution rate and easy issue escalation result in faster case resolution, making employees more efficient and productive.
Save
money, time, and resources with more productive employees by giving them the answers they need more quickly. Chime for XMPP enables multiple concurrent chat sessions, allowing agents to handle more cases with fewer resources.
Install
and bring Chime click-to-chat support to life in approximately 30 minutes leveraging your company's XMPP environment. Minimize impact on your IT help desk staff while extending the value of your XMPP investment.